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Dashboard

Good afternoon

Tuesday, Apr 21

Here's everything you need for your shift.

Tip of the Day

Ask for the sale. Straight up. 'Want me to set you up?' — more closes come from just asking.

9

days left
this month

Customer Support

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Conversion Tracker

Site rate · bonus tiers · payout

Adj. Cars

Site total this month

Sales

New memberships

Reinstates

Cancelled brought back

Goal %

Site monthly target

Today's Close

"A single wash is $15. First month of the membership? $16. That's $1 more for unlimited washes all month."

MSA Rankings — April 2026 (Final)

Final · April 2026

#	MSA Name	Emp #	Eff %	Cars	Plans	Reinst.	Hrs
1	Baum, Mark	659844	88.51%	97.2	71	15	64.3
2	Rokas, Adam	3678	55.76%	93.2	42	10	76.4
3	Tanner, Hector	536113	43.83%	360.5	148	10	182.5
4	Malczynski-Fairchild, Evan	887330	42.10%	320.7	115	20	93.4
5	Connelly, Anthony	45662	36.51%	101.3	26	11	80.2
6	Lee, Demarrion	912224	34.17%	386.3	120	12	235.9
7	Malczynski-Fairchild, Evan	887330	33.35%	161.9	42	12	85.0
8	Pickerin, Robert	324368	32.90%	206.7	62	6	116.7
9	Klinko, Philip	37196	32.77%	79.3	23	3	98.2
10	Montgomery, Jovion	674292	32.72%	85.6	23	5	64.9
11	Gamroth, Lukas	688664	32.55%	67.6	17	5	52.6
12	Chubb, Jamal	303017	31.68%	50.5	13	3	62.2
13	Schultz, Jacob	229866	31.44%	467.5	120	27	61.9
14	Bayer, Cody	540339	31.37%	197.7	56	6	158.5
15	Watson, Travis	2666	31.16%	173.3	43	11	52.0
16	Thorpe, Latasha	758350	30.90%	132.7	32	9	74.7
17	Rondeau, Colin	11701	30.43%	276.1	58	26	96.0
18	Purchase, Brittni	74092	28.15%	135.0	25	13	72.7
19	Curtis, Courtney	249356	27.72%	212.8	56	3	148.5
20	Davis, Robert	13350	26.62%	229.2	39	22	109.6
21	Lee, Demarrion	912224	25.31%	821.7	185	23	359.0
22	Washburn, Andrew	822512	25.17%	174.8	36	8	89.3
23	Frazee, Bailey	594025	25.14%	202.8	40	11	92.9
24	Delvalle, Cesar	142	25.10%	59.8	8	7	42.6
25	Fontana, Steven	3840	25.02%	231.8	34	24	107.6
26	Opara, Ikechukwu	357714	25.00%	92.0	19	4	69.5
27	Martinez Hyche, Mariah	82495	24.43%	241.5	50	9	73.9
28	Martinez Hyche, Mariah	82495	24.31%	789.7	164	28	152.7
29	Gale, Marie	10092	24.27%	239.0	40	18	121.7
30	Snow, Donald	2912	24.12%	136.8	23	10	94.2
31	Gant, Damairus	869966	23.72%	371.0	79	9	101.6
32	Trpceski, Milos	471374	23.68%	308.3	61	12	121.2
33	Lovejoy, Sheldon	332572	23.38%	508.9	93	26	143.1
34	wells, charles	888031	23.19%	530.5	104	19	131.6
35	Cohn, Andrew	3786	23.06%	268.8	41	21	120.2
36	Caverly, Jack	544203	23.04%	143.2	24	9	63.1
37	Hernandez, Alejandro	4355	22.87%	56.8	9	4	54.0
38	Washburn, Andrew	822512	22.72%	272.9	46	16	85.1
39	Frank, Dena	564666	22.15%	198.7	35	9	103.4
40	Taylor, Ryan	994127	21.88%	164.5	20	16	79.1
41	Kopulos, Kaylee	35868	21.73%	82.8	12	6	51.5
42	Sanders, Allante	66443	21.18%	85.0	17	1	48.2
43	Vanhee, Hillary	795722	21.10%	213.2	37	8	118.6
44	Ferrell, China	15796	20.98%	214.5	22	23	98.1
45	Bradford, Nathan	346865	20.83%	240.0	42	8	101.7
46	graves-wesolosky, alexandra	905097	20.77%	674.2	115	25	127.9
47	Flowers, Hillary	897	20.74%	62.7	7	6	63.0
48	Reynolds, Jarrett	480911	20.51%	117.0	11	13	62.8
49	Shaia, Nevando	190114	20.45%	132.0	19	8	63.6
50	Eelee, Vianka	964346	20.08%	129.5	20	6	83.1
51	Sullivan, Patrese	878351	20.04%	294.5	48	11	99.5
52	Azou, Samuel	787937	19.77%	187.2	33	4	84.3
53	Bernacchi, Gabriel	8606	19.74%	253.3	39	11	99.1
54	Harris, Desean	283580	19.62%	203.8	32	8	98.7
55	Olateju, Samuel	3510	19.62%	367.0	44	28	98.6
56	Gates, Brandon	612298	19.62%	203.9	37	3	111.0
57	Plotz, Devon	577403	19.55%	184.2	30	6	96.7
58	Ocasio, Sasha	4145	19.53%	112.7	16	6	75.8
59	Abram, Josiel	90205	19.31%	160.5	22	9	60.4
60	Iona, Ayden	2493	19.20%	296.8	41	16	92.3
61	Irish, Judy	139066	19.13%	120.2	20	3	64.6
62	Fox, Ryan	606612	18.97%	158.2	27	3	121.0
63	Adams, Tyler	524367	18.89%	153.5	23	6	85.1
64	Jewell, Michael	4653	18.88%	360.2	56	12	68.2
65	Chirco, Michael	9721	18.76%	495.7	60	33	113.7
66	Faltersack, Jeremiah	702718	18.70%	230.0	32	11	90.0
67	Thompson, Eric	999327	18.68%	305.2	43	14	115.3
68	Vanhee, Hillary	795722	18.59%	134.5	19	6	95.7
69	Winters, Louis	798619	18.54%	102.5	11	8	58.6
70	Flowers, Hillary	897	18.50%	319.0	39	20	121.0
71	williams, Honesty	524573	18.41%	130.3	19	5	83.5
72	Leonard, Pearl	2167	18.33%	120.0	17	5	43.1
73	Kirksey, Willam	3143	18.18%	148.5	16	11	85.0
74	Locknane, Alexander	636646	18.13%	126.8	21	2	49.1
75	Smith, Dylan	738911	18.06%	155.0	28	0	41.1
76	Westmoreland, Rachelle	4148	17.69%	141.3	18	7	61.7
77	Tavormina, Michael	17171	17.69%	124.4	15	7	88.9
78	Matson, Eli	869	17.65%	79.3	11	3	69.1
79	Cooper, Carley	744251	17.47%	177.4	25	6	72.1
80	Mckinney, Aniya	618359	17.44%	97.5	17	0	41.6
81	Thompson, Dillion	499765	17.00%	141.2	17	7	76.8
82	Corrado, Alex	939360	16.93%	171.3	22	7	87.0
83	Smith, Keegan	623595	16.92%	183.2	28	3	92.8
84	Noble, Juwan	262367	16.84%	285.0	37	11	77.2
85	Thompson, Scott	3296	16.71%	143.7	15	9	56.3
86	Patterson, Logan	814982	16.70%	838.2	109	31	169.6
87	Selbee, Kaelin	680269	16.69%	59.9	9	1	80.7
88	Ahmed, Masum	360320	16.67%	54.0	8	1	44.2
89	Winters, Louis	798619	16.65%	198.2	27	6	139.1
90	Baniszewski, Rob	3206	16.64%	378.7	45	18	113.1
91	Lewerenz, Logan	178106	16.60%	66.2	8	3	71.4
92	Mihelcich, John	4313	16.54%	266.0	23	21	88.8
93	Marry, Michelle	1609	16.45%	115.5	11	8	56.3
94	Chambers, Jamal	5056	16.38%	134.3	14	8	50.3
95	Dellihue, Mykel	558284	16.34%	269.3	41	3	118.7
96	Walters, Gabe	4834	16.07%	143.2	14	9	87.3
97	Devolder, Ivy	700817	16.06%	124.5	15	5	80.7
98	Torres, Adagio	112971	15.96%	288.2	39	7	78.5
99	graves-wesolosky, alexandra	905097	15.82%	859.9	116	20	205.0
100	Tipken, Lily	3599	15.81%	164.5	18	8	63.0
101	Fisher, Patrick	944	15.80%	170.8	23	4	56.6
102	Bryant, Rashaad	19834	15.79%	133.0	17	4	76.2
103	Newport, Zack	900269	15.65%	249.2	28	11	92.5
104	Lessard, Giovanni	969560	15.61%	102.5	11	5	40.2
105	Corrado, Aiden	4791	15.48%	103.4	15	1	52.0
106	Rowser, Jasmin	570324	15.41%	240.1	27	10	92.2
107	Foster, Romad	749344	15.33%	300.1	39	7	108.5
108	Gomez, Arlene	495556	15.28%	117.8	14	4	46.7
109	Sprague, Robert	934660	15.26%	124.5	10	9	63.5
110	Todd, Ian	833722	15.14%	184.9	24	4	44.2
111	Patterson, Logan	814982	15.06%	192.5	16	13	62.7
112	Foreman, Joshua	127122	14.96%	260.7	29	10	92.4
113	Kleist, John	689932	14.86%	87.5	10	3	74.1
114	Beckholt, Hunter	648081	14.81%	67.5	6	4	56.0
115	Ferris, Hunter	962489	14.79%	94.7	9	5	67.2
116	Sullivan, Patrese	878351	14.66%	484.2	51	20	81.0
117	Tucker, WIll	945445	14.63%	143.5	19	2	90.3
118	Schmitt, Peyton	1204	14.59%	116.5	11	6	46.2
119	wells, charles	888031	14.47%	304.0	37	7	97.7
120	Smith, Katlyn	204721	14.42%	180.3	21	5	70.5
121	Johnston, Vivian	291427	14.40%	125.0	17	1	68.7
122	Abram, Josiel	90205	14.40%	340.3	33	16	100.8
123	duckworth, Aubreanna	695860	14.38%	194.7	20	8	63.2
124	NAME, NO	520969	14.34%	188.2	21	6	84.5
125	Raymond, Alencia	141060	14.34%	376.6	45	9	83.0
126	Hahn, Noah	230574	14.22%	35.2	3	2	43.0
127	Dull, Zane	1435	14.20%	338.0	37	11	111.9
128	Hess, Joshua	905453	14.14%	198.0	25	3	92.5
129	Doroslovac, Ryan	3659	14.12%	177.0	16	9	88.0
130	Yasso, Thomas	627614	14.11%	163.0	15	8	95.0
131	Koptyra, Zackary	387993	14.09%	205.8	25	4	82.2
132	Monroekane, Vivian	310091	13.98%	307.5	36	7	87.8
133	Briceland, Patrick	10031	13.89%	108.0	7	8	70.5
134	Billmeyer, Joshua	832357	13.83%	513.5	50	21	147.1
135	hinkle, aaron	894995	13.83%	253.0	25	10	69.7
136	Lewandowski, Trevor	1410	13.81%	152.1	19	2	66.9
137	Morris, Brandon	440499	13.56%	354.0	38	10	89.3
138	Schiller, Tristan	948394	13.52%	59.2	7	1	68.5
139	Raschke, Spencer	644706	13.48%	148.3	15	5	57.2
140	Billmeyer, Joshua	832357	13.39%	209.2	17	11	91.3
141	Ramos, Shen	430570	13.35%	322.0	41	2	82.6
142	King, Jacob	665460	13.17%	205.0	25	2	62.8
143	Isakoff, Alexander	12505	13.05%	214.5	13	15	64.2
144	Newman, Daniel	3825	13.04%	161.0	14	7	52.8
145	Bernacchi, Gabriel	8606	13.00%	192.3	19	6	86.6
146	Foster, Romad	749344	12.90%	139.5	12	6	49.7
147	Newport, Zack	900269	12.85%	396.8	39	12	141.0
148	Horvath, Zachary	492359	12.83%	319.5	34	7	106.4
149	lampson, laila	572881	12.82%	156.0	15	5	51.8
150	Darling, Tiffany	34194	12.81%	148.3	12	7	85.6
151	Conley, Latonya	916436	12.68%	181.3	13	10	75.5
152	Diosdado, Merced	455830	12.66%	79.0	10	0	55.4
153	Engleman, Aiden	4978	12.60%	222.2	26	2	73.1
154	Zavala, Oscar	231041	12.60%	71.4	9	0	94.8
155	Thompson, Chloe	14276	12.59%	135.0	15	2	74.8
156	williams, Michael	311780	12.57%	119.3	10	5	40.8
157	Lampkin, Daniel	798662	12.56%	398.0	42	8	121.5
158	Francis, Adel	698718	12.50%	104.0	9	4	61.1
159	DYE, CRYSTAL	230881	12.47%	232.5	26	3	65.6
160	Martin, Trenton	915178	12.37%	177.8	17	5	72.5
161	Martin, Trenton	915178	12.09%	512.8	44	18	127.5
162	Nabawi, Diallo	365546	12.07%	314.7	30	8	85.9
163	Winans, Malik	962805	11.96%	175.6	12	9	49.2
164	Burnett, Ryan	1936	11.86%	194.0	12	11	61.6
165	Hartgers, Alexander	836532	11.84%	168.9	11	9	52.4
166	Huhn, Carter	273970	11.72%	162.2	15	4	57.1
167	Heard, Miles	540158	11.71%	51.2	6	0	49.8
168	Hamilton-Gilmer, Ethyn	160618	11.59%	241.5	23	5	95.6
169	Rodriguez, Jesus	218496	11.59%	103.5	8	4	46.8
170	Matson, Eli	869	11.51%	286.7	21	12	141.1
171	Baker, Anthony	396472	11.35%	176.2	13	7	77.4
172	Williams, Khalel	354079	11.29%	274.7	25	6	90.5
173	Phillips, Kiara	358253	11.26%	79.9	7	2	64.7
174	Blue, Jeremy	880164	10.99%	363.8	36	4	118.5
175	Cooper, Carley	744251	10.92%	128.2	6	8	52.8
176	Nekic, Haris	660128	10.78%	83.5	9	0	47.3
177	Hicks, Damarion	5052	10.73%	307.7	25	8	80.4
178	Azou, Francis	877128	10.70%	187.0	19	1	92.3
179	Crawford, Deante	682	10.67%	84.3	3	6	44.2
180	Traylor, Devin	718595	10.67%	150.0	13	3	59.6
181	motley, joshua	668879	10.64%	225.5	17	7	97.8
182	Bair, Sara	383924	10.59%	160.5	11	6	74.3
183	Andrews, Amanda	146742	10.55%	161.2	13	4	58.2
184	Gray, Cody	755883	10.49%	162.0	13	4	90.6
185	othman, Zaid	108987	10.45%	162.7	15	2	59.5
186	Pitu, Filip	268780	10.44%	95.8	9	1	49.1
187	Lampkin, Daniel	798662	10.43%	134.2	12	2	90.9
188	Collins, Darren	70606	10.39%	211.7	20	2	55.7
189	Conley, Latonya	916436	10.36%	328.2	19	15	91.8
190	Unger, Norma	81915	10.25%	283.0	22	7	131.0
191	Sprague, Owen	11212	10.17%	147.5	12	3	47.2
192	Swarthout, Amanda	784694	10.16%	88.6	9	0	48.1
193	Peek, Joshua	944858	10.13%	237.0	20	4	100.7
194	Reinhart, Christy	563697	10.08%	79.3	6	2	62.8
195	NO NAME	742594	10.03%	339.0	29	5	134.0
196	Macfarlan, Dylan	369412	9.94%	261.5	22	4	87.3
197	Unger, Norma	81915	9.90%	101.0	8	2	86.3
198	Marttila, Riley	2162	9.84%	152.5	8	7	76.0
199	Halim, Khalid	461807	9.84%	305.0	23	7	98.7
200	Bensett, Christina	770774	9.76%	389.2	30	8	71.0
201	davidson, tiara	234441	9.75%	153.8	8	7	48.5
202	Johnson, Jessten	112268	9.59%	208.5	16	4	57.4
203	Skyles, Donald	514250	9.57%	94.0	7	2	41.7
204	Pagel, Tyler	184906	9.55%	146.7	7	7	47.1
205	Gray, Cody	755883	9.40%	383.2	33	3	121.4
206	Musch, Gaven	259895	9.19%	348.2	29	3	69.2
207	Swarthout, Amanda	784694	9.14%	142.2	8	5	88.8
208	Franklin, Tyler	897328	9.13%	164.3	13	2	48.0
209	Bowdre, Kaleb	551224	9.12%	142.5	9	4	71.1
210	Wisniewski, Amber	429255	9.04%	110.6	7	3	47.6
211	Price, Darrious	330	9.03%	155.0	9	5	53.9
212	Vieriu, Larissa	297895	9.03%	144.0	10	3	71.1
213	Charlton, Kirston	42335	8.99%	100.2	7	2	64.4
214	Guron, Jordon	169269	8.87%	259.2	17	6	61.1
215	Cohn, Matt	855331	8.76%	137.0	10	2	58.2
216	Pieknik, Connor	3903	8.76%	137.0	5	7	60.4
217	harrison, zaina	612103	8.70%	138.0	11	1	68.6
218	Lopatin, Daniel	855858	8.36%	335.1	20	8	79.3
219	Wilson, Asia	668180	8.24%	85.0	6	1	59.8
220	Sinegal, Juwaun	274152	8.24%	218.3	7	11	57.5
221	Macon, Yamilianis	562607	8.22%	194.7	10	6	78.2
222	bell-shelby, jeanette	808717	8.01%	237.3	18	1	57.2
223	Derosia, Steve	917	7.89%	88.8	4	3	93.3
224	Levario, Lilliana	959488	7.88%	215.8	16	1	82.8
225	Halliday, Chanise	114391	7.81%	128.0	10	0	43.6
226	Harris, Makayla	120646	7.78%	128.5	5	5	40.4
227	Hazem, Marleena	777070	7.70%	103.8	8	0	49.7
228	Underwood, Jacklyn	522702	7.54%	92.8	6	1	54.0
229	Bates, Amiya	819432	7.38%	271.2	20	0	95.8
230	Helfer, Cole	498663	7.24%	110.5	4	4	43.6
231	jones, isaiah	751878	6.91%	115.8	7	1	42.9
232	Hess, Joshua	905453	6.89%	377.5	23	3	137.2
233	Burton, Kyron	764562	6.61%	348.1	19	4	76.4
234	Phelps, Taylor	511	6.34%	173.5	6	5	42.9
235	Etheridge, Davon	759359	6.25%	80.0	5	0	42.5
236	Reed, Justin	72657	6.21%	145.0	9	0	71.2
237	Vaughn, Wade	2994	6.07%	98.9	6	0	43.0
238	Blue, Jeremy	880164	6.02%	149.5	5	4	56.5
239	Bates, Amiya	819432	5.95%	252.0	15	0	91.2
240	Na, Hasi	655515	5.93%	67.5	3	1	62.2
241	Qudaih, Mohammed	472909	5.72%	122.3	3	4	48.6
242	Rohmer, Robert	419507	5.66%	159.0	7	2	46.4
243	Cohn, Matt	855331	5.58%	394.5	18	4	116.0
244	Bakiu, Vinsent	372616	5.56%	108.0	4	2	48.0
245	Kowitz, Christopher	4033	5.56%	54.0	3	0	53.8
246	Dudley, Deangelo	27343	5.22%	134.0	6	1	76.3
247	Board, Jason	746103	4.20%	404.5	12	5	139.2
248	Pype, Jackson	809280	4.04%	123.7	4	1	61.3
249	Pitts, Katelyn	243032	3.21%	218.2	6	1	72.4
250	DeFrane, Julianna	551194	0.97%	103.0	0	1	47.2
251	jones, isaiah	751878	0.00%	78.7	0	0	47.5
252	Arnold, Landen	584198	0.00%	132.6	0	0	71.4

Gold = Top 10 performers

Lane

Lane Positioning & Engagement

4 scenarios

Flow

Flow vs Sales Decision Making

5 scenarios

Closing

Closing & Sales Execution

5 scenarios

Members

Member Experience & Upselling

4 scenarios

Integrity

Integrity & Process

3 scenarios

Mindset

Mindset & Accountability

3 scenarios

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jaxkarwash.com/unlimited-club-questions

What the UC team can help with

Billing & payments — charges, receipts, plan changes

Cancellations — stop a membership anytime

Vacation holds — pause while a customer is away

Vehicle transfers — switch to a different plate

Anything else — UC team responds within 24 hours

Customer's City

Start typing any city — suggestions appear instantly.

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140 cities Tap any city to see details

Amenities:

1

Sign Up

Sign up at the booth or at jaxkarwash.com. Pick your plan, enter your license plate and payment — takes about 2 minutes.

2

Pull Into Any Jax

Drive into the Unlimited Club lane at any of our 50+ Michigan locations. No app, no card to swipe.

3

Plate Read Automatically

Our LPR camera reads your plate in seconds. Gate opens automatically — the whole thing takes about 6 seconds.

4

Car Gets Washed

Soft cloth wash, then hand towel dried every time. Interior plan? Inside gets cleaned too.

5

Free Vacuums

Double-sided vacuums and air blowers — free with every wash.

6

Manage Online

Change plan, add vehicle, update card, pause, or cancel — all at jaxkarwash.com from your phone.

Good to Know

✓ Wash up to twice per day
✓ Works at all 50+ Michigan locations
✓ Cancel anytime online — no phone calls
✓ Vacation Hold — pause up to 9 months
✓ Interior plan? Skip interior any day = free exterior upgrade

Unlimited Washes

Wash up to twice per day at any 50+ Michigan locations. One membership, everywhere.

No Contracts

Cancel anytime online — no phone calls, no runaround. Always in control.

Hand Towel Dry

Every car, every wash, every location. Soft cloth only — no scratches.

Free Vacuums

Double-sided vacuums and air blowers free with every wash. Most competitors charge extra.

License Plate Reader

Dedicated Unlimited lane — 6-second transaction. Just pull up and drive through.

Vacation Hold

Going away? Pause online. 30-day min, 9-month max. You lose no time.

Cross-Grade (Interior)

Skip interior any day = free upgrade to next exterior level. Every visit.

Self-Manage Online

Change card, switch plans, add vehicle, cancel — all from your phone.

Secure Billing

Jax never sees your card number. Stored by payment processor — safer than a restaurant.

Annual Pay Perks

Pay 12 months = 13th & 14th free + $40 gift card. Pay 6 months = 7th free.

Quick Way to Remember

Basic

Clean Car

Basic Plus

Clean + Protection

★ Almost Everything

3-Pack Bundles

SAVE 10%

3 washes prepaid — buy 2 packs and get a free wash.

★ BEST VALUE

1-Year Prepay

2 FREE months + $40 Jax gift card included

Interior Cleaning · Members Only

Quick vacuum and wipe-down — not a full detail. Members only. One-time add $25, or upgrade membership.

✓ Exterior Wash & Towel Dry

✓ Vacuum Carpets & Mats

✓ Clean Windows & Mirrors

✓ Wipe Dashboard & Console

✓ Wipe Door Panels

✓ Wipe Steering Column

Detailing · Appointment Only

Direct customers to JaxKarWash.com/detailing-services or call the location.

JX2 — Birmingham

JX9 — Troy

JXB — Rochester

JXA — W. Bloomfield

JXO — Maple

Show promo in:

Add Interior CleaningUpdates pricing on all plans

1

Greet Warmly

"Hi! Welcome to Jax. Have you been here before?"

2

Recommend a Wash

"Most customers go with our Almost Everything wash — great shine and protection."

3

Introduce the Unlimited Club

"If you wash even twice a month, our Unlimited Club is cheaper than buying two single washes."

4

Present the Offer

"Right now you can start for just $__ for your first month and wash every day if you'd like."

Fill in the Month 1 promo price from Pricing tab

5

Close with Confidence

"Should we get that started for you today?"

Quick Objection Responses

"I only need a wash today."

Many members join because it's cheaper even for just two washes. How many times do you wash per month?

"I don't wash that often."

Most members end up washing more once it's paid for. Do you pass by this Jax often?

"It's too expensive."

First month is $1 more than a single wash. Come back once and it already paid for itself. Do you think you'll wash your car again in the next 30 days?

"Maybe next time."

This promo can end any time — today is genuinely the best day. Is there anything holding you back?

Need more? Tap Sales Playbook Objections for full responses to 13 objections.

Chargeback Warning

If a customer cancels before their first billing date, your signup bonus will be charged back. Make sure customers genuinely want it.

Billing date = the date they signed up. They must stay through at least one full cycle for your bonus to stick.

1

Greeting

Every customer gets energy and a smile. Brand the name every time.

"Welcome to Jax, my name is ______."
"Welcome back to Jax! Great to see you."

2

Build Rapport

Make it personal — find common ground or give a genuine compliment.

"I have a Jeep too! How do you like yours?"
"Your dog is adorable — we have free dog treats!"

3

Discover Needs

Ask simple questions to understand what they need.

"How often do you usually wash your car?"
"Do you live or work in the area?"

4

Recommend a Solution

Use what they told you. Name the plan and give 2–3 benefits that matter to them.

"Based on what you told me, I recommend our Unlimited Club — it pays off in less than 2 washes."

5

Assume the Sale

Don't ask if they want it — guide them to the next step confidently.

"Let's go ahead and get that set up for you."

6

Thank & Explain Next Steps

Thank them and tell them exactly how to use their membership.

"Your plate is registered — just pull into the Unlimited lane and you'll go right through!"

Guidelines for Every Interaction

✓ Speak clearly and confidently

✓ Keep explanations simple

✓ Focus on benefits, not features

✓ Guide them — don't make them decide alone

✓ Eye contact, smile, positive body language

✓ No phone — stay engaged

UC Conditions — Good to Know

Billing date = the date they signed up. Sign up on the 3rd? Billed on the 3rd every month.

Vehicle transfers — can move to a different vehicle up to 4 times per year.

Loaner vehicle — can wash loaner if car is in service, but must show loaner papers to manager.

LPR issues — if plate won't read, attach a FastPass to the vehicle.

Cancel policy — account stays active until paid term ends, won't be billed again.

⏰ Vacation Hold — 30 day min, 9 month max, once per year.

Customer says...

Say this:

Key points:

Your plan

Add Interior Cleaning

Washes per month 8

Unlimited Club

$33.99/mo

vs $160.00 paying per wash

✓ Hand towel dry ✓ Free vacuums ✓ 50+ locations ✓ Cancel anytime

Start today for just $21 your first month — only $1 more than a single wash.

You save

$126.01

per month

$1,512

per year

$7,561

over 5 years

Join the Unlimited Club

Welcome to the Team!

This guide is built for your first days. You've got everything you need right here — read it before your first shift and come back whenever you need a confidence boost.

The Right Mindset

You're not selling — you're saving them money

A single wash is $15. The membership first month is $16. You're literally helping them save money if they ever come back this month.

The worst they can say is no

No one gets angry at a friendly recommendation. Most people just need someone to explain it clearly. Be that person.

Confidence comes from knowing your stuff

The more you use Jax Sales HQ, the more natural it feels. You won't know everything on day one — that's completely okay.

Every "no" gets you closer to a "yes"

Sales is a numbers game. Not everyone will sign up — that's not a reflection on you. Keep going.

Do's & Don'ts

Do This

✓Make eye contact and smile every time

✓Say "Welcome to Jax" to every customer

✓Assume they want it — guide them forward

✓Ask follow-up questions to keep them talking

✓Keep it simple — 2–3 benefits max

✓Ask a teammate for help if stuck

✓Always mention the promo price first

Don't Do This

✘Say "Do you want to sign up?" — too easy to say no

✘Overwhelm them with every single feature

✘Give up after the first objection

✘Look at your phone during an interaction

✘Say "I don't know" — use Jax Sales HQ!

✘Pressure anyone — guide, don't push

✘Rush the pitch — let them respond

Reading Your Customer

Different customers need different approaches:

⏳

The Rushed Customer

Short & punchy

Moving fast, checking their phone, distracted.

"Real quick — our membership is only $1 more than a single wash and you get unlimited for the whole month. Want me to set it up?"

The Chatty Customer

Build rapport first

Friendly, in no hurry, making conversation.

Build rapport first, then: "By the way, have you heard about our Unlimited Club? You seem like someone who'd get a lot of use out of it..."

The Skeptical Customer

Lead with math

Arms crossed, questioning, wants proof.

"A single wash is $15. First month membership is $16. That's literally one dollar more for unlimited. Come back once and you've already made your money back."

The Friendly Regular

Easy close

Comes in often, already loves Jax.

"You're here all the time — you'd be saving money with the membership! You're basically paying more by NOT having it."

See It in Action

Read through these full conversations to feel what a real pitch looks like:

Scenario 1: New Customer at the Booth

Customer

"Hi, I just want a basic wash today."

You

"Welcome to Jax! Absolutely. Quick question — how often do you wash your car?"

Customer

"Maybe twice a month."

You

"Perfect — then I have to show you this. A single Basic wash is $15. First month of the membership? $16. For $1 more you get unlimited washes all month. Come back once and you've already saved money."

Customer

"Wow, I didn't know that. What's the catch?"

You

"No catch — no contract, cancel anytime online. Your plate gets registered so you just pull in and drive through. Want me to get that set up for you today?"

Scenario 2: Handling "Too Expensive"

Customer

"$34 a month seems like a lot."

You

"I hear you — but a single wash of this plan is $20. First month of the membership? $21. That's $1 more for unlimited washes. You'd only need to come twice to break even — after that you're saving every visit."

Customer

"Hmm, I do wash my car pretty often..."

You

"And if life gets busy, we have a Vacation Hold — you can pause it online. Cancel anytime, no hassle. How often do you think you'd come in?"

What To Do If You Don't Know Something

✓ Check Jax Sales HQ first — the answer is probably in here
✓ Ask a teammate or manager — never guess on pricing or policy
✓ It's okay to say "Great question — let me find out for you"
✓ Don't promise something you're not 100% sure about
✓ You won't know everything on day one — and that's completely normal

C

Chargeback

When your signup bonus is taken back because a customer cancels before their first billing date. Always make sure customers genuinely want the membership to avoid this.

Conversion Rate

The percentage of customers you interact with who sign up for the Unlimited Club. Used to measure your personal performance and determine team bonus eligibility.

Cross-Grade

A benefit for interior plan members. If you don't want your interior cleaned on a given visit, you skip it and automatically get upgraded to the next higher exterior package for free instead.

E

Efficiency

Your personal conversion rate — how many memberships you sell out of all the customers you interact with. You need to hit a minimum efficiency to qualify for the Team Bonus.

EXT (Exterior)

Shorthand for exterior-only Unlimited Club plans. No interior cleaning included. EXT BP = Exterior Basic Plus, EXT AE = Almost Everything, EXT EV = Everything, EXT GR = w/ Graphene.

F

FastPass

A physical pass attached to a vehicle when the license plate can't be read by the LPR system. Allows the member to still use the Unlimited Club lane without their plate being scanned.

I

INT (Interior)

Shorthand for interior cleaning Unlimited Club plans. Includes exterior wash plus interior cleaning add-on. INT BP, INT AE, INT EV, INT GR are the four tiers.

Interior Cleaning

A quick vacuum and wipe-down service included with interior Unlimited Club plans. Not a full detail. Covers carpets, windows, dashboard, console, door panels, and steering column.

L

LPR (License Plate Recognition)

The camera system that reads a member's license plate as they pull into the Unlimited Club lane. It identifies them as a member and opens the gate automatically — the whole process takes about 6 seconds.

Loaner Vehicle

A temporary vehicle given to a member while their car is being serviced. Members can wash their loaner at Jax but must show loaner paperwork to a manager first.

M

MSA (Membership Sales Associate)

Your role! You're responsible for signing customers up for the Unlimited Club, explaining plans and benefits, and hitting conversion goals at your location.

R

Residual Bonus

A monthly bonus you earn for every active membership you've sold. As long as the customer stays a member, you keep earning a small amount each month. Rewards long-term performance.

S

Signup Bonus

The one-time bonus you earn when a customer signs up for the Unlimited Club. Amount varies by plan — interior plans pay more than exterior plans. Paid weekly.

T

Team Bonus

A monthly bonus earned when your site hits its conversion goal AND you personally meet your minimum efficiency. Ranges from $75–$225 depending on site type and performance level. Part-time MSAs earn 50%.

U

UC (Unlimited Club)

Jax's membership program. Members pay a monthly fee for unlimited washes at any Jax location. No contract — cancel anytime online. The main product you're selling.

Unlimited Club Lane

A dedicated lane for Unlimited Club members at Jax locations. Members pull in, their plate is read by LPR, and the gate opens automatically. No stopping, no payment needed.

V

Vacation Hold

A feature that lets members pause their membership while they're away or storing their car. Minimum 30 days, maximum 9 months, once per year. Members manage this themselves at jaxkarwash.com.

Vehicle Transfer

Moving a membership from one license plate to another. Members can do this up to 4 times per year — useful if they get a new car or want to switch which vehicle the membership is on.

Weekly Signup Bonuses

Enter how many of each plan you sold this week:

PlanQtyEarned

Ext Basic Plus +$2.00

$0

Ext Almost Everything +$5.00

$0

Ext Everything +$8.00

$0

Ext w/ Graphene +$10.00

$0

Int Basic Plus +$12.00

$0

Int Almost Everything +$15.00

$0

Int Everything +$18.00

$0

Int w/ Graphene +$20.00

$0

⌛ Hours Worked This Week

hours × $15.00/hr

$0

Signup Bonuses$0.00

Hourly Pay$0.00

Estimated Weekly Total$0.00

Monthly Residual Estimate

Based on memberships sold above staying active all month:

Estimated monthly residual$0.00

Residual eligibility is based on active participation. See MSA Residual Policy for full details.

Team Bonus Reference

Your site must hit its conversion goal AND you must meet minimum efficiency to qualify:

Site Conversion Goals

Exterior: 13.5% $75 / 16.5% $225

Interior: 15.5% $75 / 18.5% $225

New Build Y1: 16.5% $75 / 19.5% $225

New Build Y2: 15% $75 / 18% $225

Your Min. Efficiency

Exterior: 11%

Interior: 13%

New Build Y1: 14%

New Build Y2: 12.5%

Part-time = 50% of bonus amounts

Estimates only. Bonuses subject to chargebacks and company review. See MSA Pay Structure for full details.

Cleaner cars,fewer worries.

Jax in Clinton Twp

3-Pack Bundles

Cleaner cars,
fewer worries.